Customer Service

HIP-MITSU offer to our customers a full range of services enabling them to take the best advantages from HIP-MITSU machines, in order to maximise the investment payback, preserving it along the time and at also reducing production costs.

Training courses for end users

HIP-MITSU offers to its Customers complete training courses including both theoretical and practical sections. Training courses can take place either at the customer’s or at HIP-MITSU site, where for the practice session the systems installed in the Competence Center are used. An attendance certificate is issued at the end of each course. Full papers – available in five languages – are supplied to each course to all participants. Courses are available for: line operator; mechanical maintenance staff; electrical maintenance staff.

First Installation and Technical Assistance

HIP-MITSU Technical Assistance service is held by a team of skilled English-speaking technicians operating worldwide for many years, ensuring a highly professional support both during the installation and the technical assistance. For European countries service is based at HIP-MITSU headquarter in Italy: two international airports (one in Venice and the other one in Treviso) warrant easy and quick connections with all European main cities thanks to more than 800 weekly flights. HIP-MITSU working team includes: process engineers; mechanical maintenance staff; electrical maintenance staff; electronic maintenance staff; PLC software technicians; PC software technicians.

Periodical Maintenance Service

Complete programs of periodical maintenance, which can take place both at HIP-MITSU and customer’s site.

Spare Parts

HIP-MITSU spare parts service avails itself of the main international couriers ensuring spare parts delivery the day after the order receipt.

Training courses for distributors

For our dealers advanced training courses on our product range and after sale service are also available.